Help and FAQ

Not answered here? Write to us.

When does Monzari come out?

There is no release date yet. Join the playtest on our Discord to play early and hear first when it launches.

Which phones does it run on?

Monzari is coming to iPhone and Android phones and tablets.

Is Monzari free?

Yes, it is free to play. There are one-time purchases in the game; there are no loot boxes, no subscriptions and no ads.

I play as a guest. How do I keep my creatures?

A guest account lives on this phone only: if you lose or reset the phone, the creatures are gone. Open Settings and link an email under Save your progress (a 6-digit code, no password). Then you can sign in with that email on any phone.

I got a new phone. How do I get my account back?

On the start screen tap Email, type the email you linked and the code we send you. A guest account that never linked an email cannot be moved; write to support from the old phone if you still have it.

I bought something and did not get it.

Purchases arrive within a few minutes. Close and reopen the game first. If it is still missing, use Contact support > Purchase or refund and add the order id from your Apple or Google receipt. Never post receipts or order ids on Discord.

How do I get a refund?

Refunds go through the store you paid in (Apple or Google). When a refund goes through, what you bought is taken back from your account. Questions: Contact support > Purchase or refund.

Does paying make me stronger?

No. Money only saves a little time within the same caps everyone has, or buys looks. It never raises a limit, and the Standard queue is the same for everyone.

I found a bug.

Use Contact support > A bug: the mail already names your account, app version and phone, so just say what you did and what you saw. Screenshots help. You can also tell us on our Discord.

Someone has an offensive name.

Tap the player in the after-match list or on their profile and use Report. The player is never told who reported them; our team looks at every report.

My account was warned or banned.

The message in the game names the reason and, for a ban, the end date. A person on our team decides every action. If you think we got it wrong, write to contact@playmonzari.com with your account id (Settings shows it) and why.

How do I delete my account or get a copy of my data?

Settings > Your data: Export my data gives you everything we store about you; Delete account deletes the account at once and for good. The privacy policy says what we keep and for how long.